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Registered HVAC contractors receive discounts on all items sold at Here's What's New. To access your special pricing create a basic account, then email your account name, business info (name, company, tax exempt status form, phone) to registration@hereswhatsnew.com. We'll notify you (usually between1-2 business days) when you're set up. Then, simply log back in. Your new lower pricing will be displayed.

Click here to create a basic Here's What's New account.

Call 505-479-0557 for more information.

Thank you for shopping at www.hereswhatsnew.com. This Shipping and Returns Policy ("Policy") outlines the terms and conditions for shipping and returns of products purchased through our store. By making a purchase, you agree to comply with this Policy.

1. Shipping

1.1 Shipping Times: Shipping times may vary depending on factors beyond our control, such as the shipping carrier's service and destination location.

1.2 Shipping Fees: Shipping fees are determined based on shipping method, order weight, and destination. The applicable fees will be displayed during the checkout process.

1.3 Order Processing Time: We strive to process and ship orders promptly. Order processing times may vary, but typically range from 3-7 business days. Please note that order processing time does not include shipping time.

1.4 Order Tracking: Once your order has been shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment through the shipping carrier's website or tracking system.

2. Returns

2.1 Return Eligibility: We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return the product(s) subject to the following conditions:

• The return must be initiated within 15 days from the date of delivery.
• The product(s) must be unused, undamaged, and in its original packaging.
• Any product-specific tags, labels, or protective seals must be intact and attached.
• Products that are not eligible for return will be specified on the product page or during the checkout process.

2.2 Return Process:

2.2.1 Initiating a Return: To initiate a return, please email returns@hereswhatsnew.com. Please provide reason for return, date and location purchased.

2.2.2 Return Authorization: Once your return request has been received, we will evaluate its eligibility and provide you with further instructions, including a return authorization number (if applicable).

2.2.3 Packaging and Shipping: Please ensure that the product(s) are securely packaged to prevent damage during transit. Include the return authorization number, if provided, on the return package. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

2.3 Refunds:

2.3.1 Refund Processing: Upon receiving and inspecting the returned product(s), we will process the refund within 45 business days. The refund will be issued using the original payment method unless otherwise agreed upon.

2.3.2 Refund Amount: The refund amount will exclude any original shipping fees unless the return is due to our error or a defective product. Refunds may also be subject to restocking fees, which will be clearly communicated to you during the return process, if applicable.